Tory Burch

  • Executive Assistant/Coordinator, Client Experience

    Job Location US-NY-New York
  • About Us

    Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.

    Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do!

    Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.

    Responsibilities

    • Act as a business lead for 1-2 large Customer Experience products/initiatives, (i.e. Clienteling project)
    • Ensure that the products/initiatives stay in sync with the overall initial strategy, bridging the gap between the development and implementation of the initiatives
    • Maintain, nurture and help to evolve the vision for the product
    • Gather and maintain the business requirements
    • Prioritize the roadmap and deliverables, ensuring they respond to the business requirements
    • Lead day-to-day project activities and facilitate communication among multiple stakeholders
    • Create a strong relationship with cross functional stakeholders, consulting with them and informing them of project status and milestones, to optimize results
    • Engage and motivate the cross functional delivery team (i.e. lead by influence)
    • Manage project team meetings in order to manage priorities, highlight risks/issues and share best practices
    • Monitor market activity and support the product business plan development through data and financial analysis
    • Raise concerns to senior leadership along with recommendations for options/solutions.

    Qualifications

    • 7-9 years of strategy and/or project/product management experience 
    • Prior experience with a fashion, retail, brand-centric company 
    • Strong appreciation for brand and the customer experience
    • Prior experience implementing customer facing technology in retail stores or other
    • Understanding of customer segmentation and clienteling / client engagement practices
    • Excellent communication skills
    • Process oriented and highly analytical 
    • Demonstrated experience with the big picture while also drive the execution of a project in line with the strategy
    • Ability to be successful and influence in a matrixed organization where success of the product

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed