Neiman Marcus Northpark Customer Experience Associate
Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.
Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do!
Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.
The Customer Experience Manager will cover Neiman Marcus Northpark. Seasonally Neiman Marcus – Houston.
Driving Volume to exceed Plan on Monthly, Quarterly, yearly basis
Own relationships in wholesale partners.
Visual Merchandising Executions
Report all critical time sensitive feedback to corporate to make effective changes
Track selling season to date and compare to last year’s numbers
Coordinate with Department Managers to disclose and enhance business opportunities
Manage and empower specialists
Merchandise all new product according to brand standards immediately once received for ALL categories (Handbags, Footwear, RTW, Jewelry, Belts, Soft Accessories)
Pre-schedule and execute PK seminars for all categories per store each season to capitalize product knowledge
Build strong rapport with associates through physical presence and sales incentives
Oversee all seasonal hires in territory
Partner on installations and shop-in-shop enhancements
Write weekly recaps summarizing business and opportunities
Display characteristics of an exemplary Tory Burch employee
Retail experienced preferred
Corporate experience required in Visuals, Retail Merchandising or Brand Training
Must have experience in Women’s Handbags/ Accessories, Footwear or RTW—preferably all
Must be able to work a flexible schedule – nights & weekends based on the needs of the business