Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.
Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do!
Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.
The Customer Experience Manager will cover New York, New Jersey, Massachusetts, Maryland, Ontario, and Pennsylvania
Consistently analyze business and collaborate with director to formulate creative selling strategies that maximize opportunities for growth.
Proactively drive full-price sell-through at point-of-sale by maintaining consistent communication with store management teams regarding sales, goals/plans, competitor performance, seasonal clinics, and in-store events.
Motivate and maintain a strong visual presentation in all doors, through implementation of corporate visual standards.
Responsible for working consistently with each door to strengthen and develop stores knowledge of Tory Burch across categories of the business; initiate seasonal strategies and promotional efforts.
Secure prime real estate for the Tory Burch brand.
Facilitate brand-training sessions across key doors, with approved corporate materials.
Consistent communication with corporate wholesale team - best/worst sellers, regional context, competitive feedback.
Monthly conference calls by category with Tory Burch corporate team to maintain open communication regarding door performance, sales growth performance, sell thrus and key strategies by season.
Key partner to corporate visual team
Manage growing team of local NE CX coordinators
Integrate into the NYC stores until NYC and NYC Metro CX coordinators have been placed
Retail experienced preferred
Corporate experience required in Visuals, Retail Merchandising or Brand Training
Must have experience in Women’s Handbags/ Accessories, Footwear or RTW—preferably all