Tory Burch

  • Sr. Human Resources Manager, Retail

    Job Location US-NY-New York
  • About Us

    Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.

    Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do!

    Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.


    The Senior Human Resources Manager (Sr. HRM) will be a strategic HR business partner supporting Tory Burch stores and multiple Regional Directors of Stores.  The Sr. HRM will work closely with the Vice President of NA Stores & Buying and the NY-based Talent teams to provide thought partnership and solutions to attract, engage, and retain the most talented and productive store teams.  


    Client Management and Development

    • Serve as a trusted HR partner and consultant to  retail teams and multiple Regional Director of Stores to understand and consistently upgrade talent,  development  and to ultimately exceed client and sales expectations
    • In partnership with the NA Learning & Development team, identify and create initiatives to build capability and talent pipeline
    • Provide regular coaching to retail leaders to attract, engage, and retain the most talented and productive workforce
    • Identify and share trends, best practices, successes, opportunities & solutions with the retail leadership teams


    Employee Relations

    • Closely partner with store leadership to create an environment in which all employees are respected, valued and enabled to reach their full potential
    • Manage and resolve employee relations issues timely, effectively partnering with Legal as necessary, to mitigate risk and possible exposure 
    • Acquire and act upon employee feedback to continuously evolve the Tory Burch culture and work environment


    Recruitment & Talent Acquisition

    • Engage in proactive recruitment and selection, helping to develop a pipeline of qualified & diverse talent to fill open positions with target time-to-fill of 50 days or less
    • Partner closely with and leverage the Manager of Talent Acquisition to drive recruitment activities for roles in Flagship locations, General Management and new store openings; coach and encourage retail leadership team in advancing their own recruitment skills and activities geared towards local talent pipeline
    • Lead succession planning conversations with regional leadership and develop a succession plan for all leadership and hard to fill positions



    Store Visits

    • Balance and maintain the critical objective role of HR through consistent and regular store visits and in-person conversations with key leadership
    • Use HR levers (Mainline calls, employee survey data, exit survey data etc.) to effectively plan and prioritize store visit schedule
    • Regularly use quantitative data to identify trends or confirm/deny/reinforce the qualitative assessments made during store visits 




    • Demonstrate initiative by leading ad hoc HR projects and participate in learning events to build HR acumen



    • Minimum 10 years HR generalist or combined specialist experience with employee relations and talent acquisition required; previous retail HR experience preferred
    • Bachelor’s degree required
    • Proven ability to motivate and influence teams through honesty, kindness, passion, humility, integrity, compassion, excellence and humor (all of our values)
    • Not ego-less, but not ego-driven; possesses a point of view and confidence based on experience; self-directed, self-motivated and self-aware
    • Warmth, sense of humor, empathy and natural optimism/can-do demeanor required
    • Superb attention to detail, communication, problem solving, idea generation and organizational skills required
    • Demonstrated ability and comfort in working independently and can successfully handle competing priorities
    • Comfortable in less-structured or more entrepreneurial environment
    • Strong PC skills: Word, Excel, PowerPoint; experience using Workday a plus
    • Ability to travel up to 30% of the time



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